FAQs

Can I change the type of membership I have?

Yes.  You can change your type of membership at anytime. We will work with you to meet your current needs, making it easy for you to manage and grow your business.  We simply transfer your deposit to your new space, based on current availability. 

When is my rent due?

Rent is due on the 1st day of the month. 

What if I pay my bill late?

We charge $25 on the 6th of the month if you have an outstanding balance, and $5.00 a day until fully paid. A $25 fee will be charged for failed credit/debit card payments or returned checks.

How can I pay my bill?

The easiest way is to set up credit card or automatic (ACH) bank account payment, which can be done in our online Members Portal. We also accept payments by check or credit card in the office.

How can I access my Members Portal?

Your portal is located at https://surgecoworking.officernd.com/. If you have not activated it yet, please ask the Community Manager to send the activation link. There is also a smartphone app for it called R&D Connect, available for iOS and Android devices.

What will my mailing address be?

Please let the Community Manager know if you are planning to receive mail here so that we may label a mailbox for you. Your mailing can be addressed to your personal name or business name at our building street address. Please be sure whichever name you put is known the the Community Manager so we put in the correct mailbox. We’ll sort the mail and place it in the mail station, and store your packages behind the front desk.

Example...

My Awesome Company 

5401 South Tacoma Way

Tacoma, WA 98409

Can I have packages sent here?

Yes! The Community Manager will accept packages during business hours. When you are placing an order, be sure to indicate delivery can only be made during business hours (i.e. on Amazon, make sure you’ve selected “No Weekend Delivery” for this address, and write “Monday-Friday 9-5” in the comments.)

Do you offer virtual offices? How about meeting space or event spaces for single time use/ rental?

We offer free mail service for all members but our space is devoted to building a community and encouraging local business and entrepreneurs, so many benefits including mail service and event space are available to members only.

Can I reserve the cafe for private functions?

The cafe is available after-hours for Commons, Dedicated Desk, and Private Office Members’ use.  Please see the Community Manager for details or to make arrangements.

I would like to use the projector for a meeting or presentation, what should I do?

Please make arrangements with the Community Manager in person or via email at least 1 day in advance for weekday use and by Friday morning for weekend use. It is easy for us to show you how it works with a few days extra notice 🙂 In order to have access to the projector you also need to reserve our large conference room, which has a pull down screen for projecting onto the wall.

I have a Café or Commons Membership, is there an area where I cannot sit?

Private Offices and Dedicated Desks are someone’s personal area, and are only available to the member or company that has that specific space rented. The Cafe, the lounge at the front of the building, and the long table in the back are all for communal usage.

Where can I park?

We have a private parking lot behind the building just for our members, and you are welcome to park there if you have a permit. Ask the Community Manager about getting a permit tag for your car. Parking is on a first come, first serve basis, we do not reserve any specific parking spots. Please do not leave valuables in your car, as SURGE is not responsible for any missing belongings or damage. The parking lot is intended for member use while on the premises, so please do not leave your car parked for any extended periods of time.

Can I meet with clients?

Yes. We have one small and one large meeting room perfect for client meetings, and those can be booked through the Members Portal. Please sign guests in at the front desk.

Can my client stay in the coworking space after a meeting?

Guests must be accompanied by a member at all times. If a guest will be staying longer than 3 hours, a Day Pass may be purchased from the Community Manager. Please request the Day Pass 24 business hours before the day in question.

Can I leave my stuff?

Yes, you can leave your stuff during the day.  If you do not have a Dedicated Desk or Private Office, please don't leave your items out at the end of the day or when you will be away for more than an hour — take them with you or put them away in a locker if available.  If you have a Dedicated Desk or Private Office you are welcome to bring a desktop computer and other items that will help make you more productive and/or personalize your space. We don't take any responsibility for missing items and your belongings are your own responsibility and not insured in any way by us. 

What about using the printer?

The black and white printer is offered as a convenience to members.  Currently we offer 25 free prints a month and charge our cost of 5 cents for each additional page.  Please use an outside printer for very large quantity print jobs. (We actually have a print shop next door, Northwest Impressions, who would be happy to help!) Print jobs are processed through a service called Ezeep. Please see the Community Manager for help setting that up.

Can I talk on the phone?

Yes, you can take short phone calls, but please be respectful to those around you. If you need to discuss something confidential, need to raise your voice, or simply need privacy, please step into a meeting room, find an area that is not being used, or go outside. If you have to talk on your phone all day, a Private Office membership is the best option.

Do I need to clean?

Yes and No.  We take care of weekly cleaning and emptying the dishwasher and garbage cans, but you do need to pick up after yourself.  Please rinse and place used dishes in the dishwasher. If you spill something please clean it up and when you are finished using a shared space, please return it to the way you found it.

What about Coffee and Tea?

We love it!  And are happy to provide an ample supply.  If you are the first coffee drinker in the morning, please get us started and if you finish a pot, please make a new one. Instructions are posted on the wall next to the coffee maker. Coffee in the carafe stays hot and fresh for quite a few hours. We also have an espresso machine, just ask the Community Manager for a demo!

Can I bring in my own food?

Yes, feel free to bring in your own food and snacks.  Please label items with your initials and the date, and remove perishables in a timely manner.

What if I break something or find that something is not working properly?

Please let us know.  You can notify the Community Manager in person or via email.

Do I need to pay extra for internet or utilities?

No.  We provide high speed internet access free of charge and take care the utilities, but we do ask that you help us reduce waste and conserve energy by using resources responsibly.

What happens when I am the last to leave at night?

We know that great work happens at all times of the day and night and want the SURGE to be available for you to work when inspiration strikes or productivity peaks.  If you are the last to leave the building please turn off the lights and make sure both front and back doors are securely locked with the deadbolt. 

Light switches for the cafe are located in the hallway behind the kitchen (to the left of the printer station), and lights for the desk area are located on the right-hand side as you enter through the back door.

Do you recycle?

Yes. We do mixed recycling including plastics, paper, aluminum, tin, boxes and cardboard. Glass recycling bin is under the sink. Please help us conserve resources and recycle when possible and avoid putting garbage in the recycling bins.

What is your guest policy?

Members are welcome to have guests during for meetings and for occasional visits as your business demands. Please have your guests sign in on the guest sign in sheet at the front desk. If you have a guest or associate staying more than 3 hours, please have them apply for their own membership or purhcase a day pass. You must greet your guests in the cafe area and accompany them throughout their time at the SURGE, and remember you are responsible for your guests. 

Can I share my entry code with my guests?

No. Your entry code is for your individual use only and may not be shared with anyone.  Please have guests set a time for arrival or call you when they arrive so that you can meet them and let them in. Your guests are your responsibility and should be with you at all times. 

What if I break something or find that something is not working properly?

Please let us know.  You can notify the community manager in person or via email.

Do I need to pay extra for internet or utilities?

No.  We provide high speed internet access free of charge and take care of the utilities, we do ask that you help us reduce waste and conserve energy by using resources responsibly.

What happens when I am the last to leave at night?

We know that great work happens at all times of the day and night and want the SURGE to be available for you to work when inspiration strikes or productivity peeks.  If you are the last to leave the building or floor please turn off the lights and make sure the door is securely locked, including the dead bolt.  The T.V. can stay on.

Do you recycle?

Yes. We do mixed recycling including plastics, paper, aluminum, tin, boxes and cardboard. Glass needs to be separate and can be left under the kitchen sink.  We offer two recycling stations one at the print station and one under the kitchen sink.  At this time we do not offer compost recycling, please help us conserve resources and recycle when possible and avoid putting garbage it the recycling bins.

What is your guest policy?

Members are welcome to have guests during their conference room hours and for occasional visits as your business demands.  If you have a guest or associate that requires continued prolonged visits, please have them apply for their own membership - we keep our cafe membership price extremely low.  You must greet your guests in the cafe area and accompany them throughout their time at the SURGE and remember you are responsible for your guests.

Can I share my entry code with my guests?

No. Your entry code is for your individual use only and may not be shared with anyone.  Please have guests set a time for arrival or call you when they arrive so that you can meet them and let them in. Your guests are your responsibility and should be with you at all times. 

Can I bring my kids?

Quiet, well behaved children are welcome for a brief visit.  If something unexpected comes up and you have a child who needs to be with you for the day and can work quietly by your side, please check-in with us. Children need to be supervised by their parents at all times and children cannot cause an ongoing distraction to other members. At no time is running around the building permitted.

Can I bring my dog?

Pets are allowed in Private Offices and Dedicated Desks only and must not cause a distraction to other members.  If you plan on bringing a pet into the building, you will be solely responsible for any injury or damage caused by your pet.  SURGE South Tacoma is not responsible for any injury or damage to your pet should it occur in or around the building. In addition, any pet brought into SURGE South Tacoma must be vaccinated. We reserve the right to restrict your ability to bring your pet at our discretion. If you want to bring your dog, please review and sign the Dog Policy form at the end of this packet.

Who works at SURGE South Tacoma?

We welcome professionals of all kinds to work at SURGE. It doesn't matter what you do or how big your company is, not any two SURGE members are the same. We have members from all different fields and fortes, with many people in the startup category, and no matter what our members do, they all bring something to the table, and are a great community of nice, hardworking people.

Any more questions?

Please send us an email or ask a Community Manager.

We reserve the right to update and make changes to this FAQ in order to meet the growing and changing needs of the SURGE South Tacoma community.  For our binding agreement please refer to our Membership Agreement below.

JOSH KILEN

PRESIDENT – CASCADE DIGITAL MARKETING - WWW.ASKCASCADE.COM

"Initially, I came to SURGE to get away from my wife’s three cats. After the fifteenth time they ran across my keyboard and messed up a piece of content I was working on, I knew it was time for my own space. Coffee shops were an option, but I got tired of drinking a gallon of coffee every day and I didn’t like leaving my laptop unattended when I had to use the bathroom (it was so much coffee). I saw an ad for SURGE and called them up for a tour. The Community Manager showed me around, and I signed up right away. For the price, the amenities you get at surge are the best deal in Tacoma. My revenue has grown 10x since I joined in February 2016, a large part of that due to the professional atmosphere, the location, and the support at SURGE. If you want to take your business to the next level, SURGE has the tools to help you do it. When you take your tour, stop by and say ‘hi.’"

"I've been working at SURGE Tacoma for a little over 2 years now and love it! I enjoy showing up every day to get things done and grow my business!"

"I just wanted to reach out and thank you for setting up SURGE. being at surge helped me build confidence and work in an efficient space and I do not think I would have grown as much as I have in the last year and a half it was not for being at surge."

"​For me - coming to surge is my getaway. I can’t imagine being secluded at home and trying to work with the kids. all moms that work at home should try it! even just once a week 😊"

CARMEN ROGERS

"I loved my time there with you and look forward to reconnecting with you again in the future!...thank you so much for the time I spent there and for having such a great environment to work in!"

BRIAN FORSYTHE

SOLID CHOPS ACCOUNTING

"I have been a SURGE member since early 2016. having a nice workspace, outside of my home essential for me. having a community of people to connect with professionally and personally makes it an enjoyable place to be. I recommend SURGE Tacoma to anyone looking for coworking in the area. "

Krystina Jarvis

Owner, A Drop in the Ocean

"SURGE has been incredible. I honestly initially chose it because I needed a mailing address for my business, but now, the value I get out of being a member is worth every penny. As a Cafe member, I love the flexibility with where I work. My current favorite spot overlooks the city, and as the sun sets on Mt. Rainier there’s just no better way to end a work day. I also love knowing that as my business grows, my membership can grow with me into a dedicated desk or office. The monthly member events are great for meeting new people and seeing the diversity of businesses in the space. I would recommend SURGE to anyone currently based out of their home who needs a place to get work done besides their couch - entrepreneurs, students, authors, artists, anyone. Although working in sweatpants at home is nice on occasion, I’ve found that my productivity is boosted significantly when I’m at SURGE."

Will Manzanares

Owner, Will Talks Biz

"I chose SURGE because it was local and central. You guys were nicer than some of the other places, personality wise and when I saw the prices in Seattle, I was like, that is ridiculous. The price is right for what I am trying to do. I also thought, wouldn’t my skill set help most of the start-ups here? I have been so used to doing things out of my house, this helps separate home from work. I wanted to experience a coworking space, and it is better than a coffee shop. I also chose it because you are more flexible than other spaces. Coworking spaces are for those who need to be driven by going to a work place, and they can’t separate their home life and their work life."

Terrilski Davis

Owner, Platoon 720 Credit and Business Formations

"I chose SURGE after discovering its existence online while searching for office space outside of my home. I needed not just an office building, or coworking space, but a community. Hands down!! SURGE provides that community for business owners in any industry to come and feel welcomed in an environment that’s conducive for growth without threat of competition, but collaboration and genuine networks. I would totally recommend it for any startup business that needs to expand not just their company but their productivity with peace of mind."

Jayson Owens

Financial Advisor with Bright Road Wealth Management

"I chose Surge because my previous “executive office” management company was literally the worst! Stuffy and unworkable. I called Surge on Friday afternoon at 4:30pm looking for conference space after finding out that my previous company had canceled my bookings for the next week! They were able to get me signed up and saved all those meetings!

Since the beginning the staff has been so helpful and flexible. I work a lot of evenings and weekends and having access to the building has made my business possible! I love the energy here and the opportunity for spontaneous conversation in the kitchen."